The Invisible Computer
Donald Norman, PSU QA 76.5.N665 1998
Describes user-oriented design (don't ask what they want, watch what they do)
The proposed Information Appliance is a good description of the Apple iPhone, appearing a decade later.
- p148 "Travel was difficult, and many people never ventured more than 30 miles from their homes during their entire lives"
- not sourced, and not true; people have always migrated unless held in bondage
- p150 The World is Not Neat and Tidy - you can't plan everything (KHL: but you can prepare resources to react!)
- examples, Three Mile Island, X-Ray dose error
- p255 Privacy concerns ... key escrow
- p258 The Tradeoff between Privacy and Ease of Use